Returns Policy
- You may return or exchange any item(s) you have ordered at any time up to the end of the fourteenth working day from the date you receive the ordered item(s), except for earrings. Please note, there are no returns on earrings due to hygiene reasons.
- If your item arrives damaged, please contact us on info@misiamae.com
- Only returns or exchanges in the original packaging will be accepted.
- Once we receive the returned item(s) you purchased, any sum debited from your credit or debit card excluding postage costs will be credited to your account as soon as possible and in any event within thirty days of your order being returned to us, provided that the item(s) in question are returned by you and received by us in the condition they were in, when delivered to you. If you do not return the item(s) delivered to you, in the way detailed above, we shall be entitled to deduct the direct costs of recovering the item(s) from the amount to be credited to you.
- You will be notified by email, when the refund has been processed.
How to Return
We do not offer free returns. If you decide to return or exchange the item(s) you ordered, you have a freedom to choose your own provider. We advise that you use a reputable, trackable courier service and keep the proof of postage.
You can return or exchange the item(s) you have ordered at any time up to the end of the fourteenth working day from the date you receive the ordered item(s).
Only returns or exchanges in the original packaging will be accepted. Please note we do not accept returns on earrings due to hygiene reasons.
Please post your return to the following address:
Misia Mae Ltd
66 Bankhurst rd
London
SE6 4XN
United Kingdom
